System glitch inconvenienced millions of Globe subscribers
News from Sun Star Cebu
MILLIONS of Globe Telecommunications subscribers from Visayas and Mindanao were inconvenienced practically the whole day when they weren’t able to either send text messages or make a call.
Cell phone users, mostly under the prepaid service, started to sense there was a problem around 10 a.m. when the note “Message sending failed” kept appearing on the screens of their mobile phones every time they tried to send text messages.
However, they could receive calls or messages from Globe postpaid subscribers and messages and calls from subscribers from other networks.
Globe prepaid subscribers couldn’t also make a call, prompting them to think something’s wrong with their phone units. They would turn it off in the hope that once it’s switched back on, the problem would be fixed.
But it didn’t, up until about 10:15 p.m.
Cable break
“At around 10 a.m., Globe Telecom experienced a cable break between Luzon and Visayas. It is affecting subscribers in Visayas and Mindanao,” said Jones Campos, Globe’s public relations division head.
The telecom firm’s technical department was quick to clarify that what happened wasn’t a total network outage but “service degradation only.”
Globe has at least 13 million subscribers nationwide.
Campos, however, assured they were fixing the problem.
Back-up
“Telephil, a backbone facility partly owned by Globe, is now being used as a back-up. Our technical working group is working hard to gradually restore our service,” Campos said in a press statement.
He also apologized for the inconvenience the problem caused.
Sun.Star Cebu learned that despite using Telephil, Globe’s service still wasn’t restored to normal because of the number of subscribers affected.
The technical problem irked a lot of Globe subscribers, especially since it happened on a day when the convenience of a cell phone was badly needed.
Sun.Star Cebu learned that most of those who were annoyed were those who placed bets on the Manny Pacquiao-Oscar Larios fight.
“When Pacquiao won, di nila ma-contact ang mga nakigpusta nila. Even before sa (Pacquiao-Larios) fight, daghan na ang nagsalig sa text for the results, especially those who couldn’t watch the match on TV,” a Globe prepaid subscriber said. (RCT)
MILLIONS of Globe Telecommunications subscribers from Visayas and Mindanao were inconvenienced practically the whole day when they weren’t able to either send text messages or make a call.
Cell phone users, mostly under the prepaid service, started to sense there was a problem around 10 a.m. when the note “Message sending failed” kept appearing on the screens of their mobile phones every time they tried to send text messages.
However, they could receive calls or messages from Globe postpaid subscribers and messages and calls from subscribers from other networks.
Globe prepaid subscribers couldn’t also make a call, prompting them to think something’s wrong with their phone units. They would turn it off in the hope that once it’s switched back on, the problem would be fixed.
But it didn’t, up until about 10:15 p.m.
Cable break
“At around 10 a.m., Globe Telecom experienced a cable break between Luzon and Visayas. It is affecting subscribers in Visayas and Mindanao,” said Jones Campos, Globe’s public relations division head.
The telecom firm’s technical department was quick to clarify that what happened wasn’t a total network outage but “service degradation only.”
Globe has at least 13 million subscribers nationwide.
Campos, however, assured they were fixing the problem.
Back-up
“Telephil, a backbone facility partly owned by Globe, is now being used as a back-up. Our technical working group is working hard to gradually restore our service,” Campos said in a press statement.
He also apologized for the inconvenience the problem caused.
Sun.Star Cebu learned that despite using Telephil, Globe’s service still wasn’t restored to normal because of the number of subscribers affected.
The technical problem irked a lot of Globe subscribers, especially since it happened on a day when the convenience of a cell phone was badly needed.
Sun.Star Cebu learned that most of those who were annoyed were those who placed bets on the Manny Pacquiao-Oscar Larios fight.
“When Pacquiao won, di nila ma-contact ang mga nakigpusta nila. Even before sa (Pacquiao-Larios) fight, daghan na ang nagsalig sa text for the results, especially those who couldn’t watch the match on TV,” a Globe prepaid subscriber said. (RCT)
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